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Toll Free:(877) 452-9925

FAQ

1. Can I get a discount if I order in large quantities?

AG Scientific, Inc. does provide quantity discounts. Bulk price discounts start at 5 times the largest catalog size. (Example 1: The catalog size is 100 grams. Bulk discounts would start at anything greater than 5 X 100 gram or 500 grams). AG Scientific, Inc. also provides discounts for standing orders or draw orders. (Example 2: The catalog size is 100 grams. Your lab uses 100 grams each month. You place a standing or draw order for 12 x 100 gram, you receive a bulk discount and we ship only 1 x 100 gram each month).

2. Can I cancel an order after it has been submitted?

Yes. All you need to do is to send us an email as soon as possible. (We cannot cancel an order once it has entered the shipping process.) Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel. If the shipping process is already complete, refer to our return policy for additional information. Restocking charges may apply.

3. Can I have a Quote or Pro Forma Invoice prepared?

To obtain a Proforma Invoice please fax, call, or email your request directly to our international sales office at sales@agscientific.com, phone (+) 858-452-9925 or fax (+) 858-452-9926. Please include your complete billing & shipping address, contact name, phone number, fax number, and email address. Provide product #, product name & quantity. The proforma will be forwarded to you, usually within 24 hours.

4. Can I place an order from anywhere in the world?

AG Scientific, Inc. ships material to nearly all countries around the world either direct or via our distributors. To order, contact our AG Scientific customer support or our distributors direct via phone, fax or email, or order via our website - it’s fast and simple.

5. Do I have to register to place an order?

Yes. Registration is required for web placed orders. It is also be a benefit to you by establishing your company profile and order history for subsequent visits to our homepage. Just click on the Sign-In button and enter your User Name and Password.

6. How do I register with AG Scientific, Inc.?

Registration is fast and easy. Simply follow the steps to create an account on our online registration form. Once you've registered and logged-in you may place orders online. Please Note: In order for AG Scientific, Inc. to complete your order, we need all the information on the registration form completed.

7. What are the shipping cost?

AG Scientific, Inc. ships all products with a storage condition of +4°C, -20°C or -80°C in an insulated foam cooler on blue ice (dry ice for -80°) via overnight courier within the U.S. Larger package sizes, dry ice, or international deliveries are billed at the discounted rate from our courier based on size, weight, and destination. Estimates are available upon request. To ship on your account, mark the order “SHIP COLLECT” and include your FEDEX, DHL, UPS or USPS account number. Shipment terms are FOB San Diego CA, unless otherwise stated. Customs, duties, and tax charges are the responsibility of the customer. Freight costs outlined are subject to change without notice.

AG Scientific, Inc. has a flat rate for shipping within the U.S. and are based on product storage temperature limitations. For a detailed list of rates please follow the link: shipping info

8. I couldn't find an item on your web site that I know is carried by AG Scientific, Inc. Can I still order it?

Most likely, yes. Please call, email, or fax AG Scientific Customer Service for products that cannot be located on website. We will respond within 24 business hours. Almost all AG Scientific, Inc. catalog items can be ordered on-line. There may be a slight lag time with new product additions being updated onto the E-commerce web site. Bulk quantities are a custom request and their price & availability must be confirmed prior to ordering.

9. I do not have an account with AG Scientific. Can I still place an online order?

Yes. If you do not currently have an account with AG Scientific, Inc., simply enter "New Account" in the Comments field of the order form. Our Customer Service Department will verify your shipping and billing information. Within 24 hours, AG Scientific, Inc. will contact you regarding your intended use of our products. A New Account Application form will be faxed or emailed, to you. Upon receipt of the completed form, your account will become active and your order will be shipped.

10. I forgot my password. What do I do?

Send an email to support@agscientific.com indicating your username (email address used at time of registration), if available or your full name, address and company or institute. Please ask to have your password reset. We will then contact you with the requested information. You may also call AG Scientific direct to place your order, (858-452-9925 or fax to 858-452-9926).

11. Is there anything I can't order On-Line?

There are some products included on our web site that cannot currently be ordered online. These include custom manufactured products and larger bulk quantities. These items require special pricing and delivery terms. Please contact us at sales@agscientific.com, phone: 858 452-9925 or via fax: 858-452-9925 for immediate attention to these request

Orders shipped to a California address will be subject to appropriate California sales tax. If you are a Tax Exempt organization or have a Resale number, you must provide AG Scientific, Inc. a copy of your Tax Exempt/ Resale Certificate. You may send document via email, fax at 858-452-9926 or mail to 6450 Lusk Blvd Suite E102, San Diego, CA 92121

12. Will I receive confirmation with my order?

You automatically receive an email confirmation outlining the details of the order as placed online. Our team will follow up with a Sales Order confirmation number, with product lead time and availability. Upon shipment of the order, an invoice will be sent with airway bill/ tracking number. If you have not received a Sales Order confirmation within 24 hours, please contact us. This is an indicator that your order has not been processed.

13. What if I have a question about my order?

Please contact us at any time if you have questions or concerns about your order. You can email us at support@agscientific.com. Additionally, you call us toll free in the US & Canada at 1-877-452-9925 or worldwide at (+) 858-452-9925. You can also reach us via fax at (+) 858-452-9926. AG Scientific's customer service representatives will be happy to assist you.

14. What payment methods are available to me?

You can utilize one of these methods of payment when ordering: Credit Cards (MasterCard , Visa, or American Express); Bank Wire Transfers, Checks, or Money Order. Purchase orders may be used on-line by existing customers with established credit terms. New customers must be reviewed and approved for Net Credit terms.

15. Use of our Product

All products sold by AG Scientific are for laboratory, resale, or manufacturing purposes only. They are not intended for Human Drug, Food Additive, Clinical or Household use. Professional laboratory staff should only handle these chemicals. Confirmation of your university, institute or corporation may be required to process shipment.

16. How do I return product?

If you are not satisfied with our product please contact us at support@agscientific.com or via phone at (858) 452-9925 within 30 days for replacement or refund/credit. A Material Return Authorization Number must be assigned before returning any product. You will not be charged any additional shipping and handling fees for replacement shipments. AG Scientific, Inc. is not responsible for any product that is improperly handled or stored. For full review of policy refer to the “Terms & Conditions” section below. Please send returns to: AG Scientific, Inc. 6450 Lusk Blvd Suite E102 San Diego, CA 92121 Attention: Online Returns